At BuyCaluanieMuelearOxidize.com, we are committed to customer satisfaction and strive to ensure the safe and prompt delivery of every order. Due to the nature of our products, including Caluanie Muelear Oxidize and other chemical substances, returns and refunds are subject to strict guidelines as outlined below.
1. Return Eligibility
We only accept returns under the following conditions:
- The product delivered is incorrect, damaged, or leaking upon arrival.
- The product was not as described or does not match the ordered specifications.
To be eligible for a return:
- You must notify us within 3 days of receiving the item.
- The product must remain unopened, unused, and in the original packaging.
- Clear photo or video evidence must be submitted to support your claim.
⚠️ Please Note: Due to legal and safety regulations, returns are not accepted for opened chemical containers or products used for industrial/experimental purposes.
2. Refunds
Once your return request is received and approved:
- A full or partial refund will be processed back to your original payment method within 5–10 business days.
- In some cases, store credit may be offered as an alternative.
Refunds will not be issued for:
- Change of mind after purchase
- Incorrect handling or misuse of the product
- Delays caused by customs or regulatory holds beyond our control
3. Order Cancellations
If you wish to cancel an order:
- You must contact us within 24 hours of placing it.
- Once your package has been processed or shipped, the order can no longer be canceled or refunded.
4. Shipping Issues & Lost Packages
If your package is:
- Marked as delivered but not received, please contact your local courier or delivery office first.
- Lost or stuck in transit, we will coordinate with the shipping provider to resolve the issue. Refunds will only be issued once the investigation confirms loss.
5. Contact Us
To request a return, refund, or report a delivery issue, please contact:
📧 Email: info@buycaluaniemuelearoxidize.com
💬 Or use the contact form on our website.
Please include your Order ID and relevant photos or documentation in your email.
6. Legal Disclaimer
Due to the sensitive nature of chemical products, all sales are made in compliance with international shipping and safety regulations. Buyers are responsible for ensuring legality and customs clearance in their country or region.